Privacy Policy

Crank Technologies, Inc. ("Crank," "we," "us," or "our") operates the Crank mobile application and the website located at crank.social (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Eligibility

The Service is intended for individuals 17 years of age or older. We do not knowingly collect personal information from anyone under 17. If you believe a user under 17 has provided personal information to us, please contact us and we will take reasonable steps to delete it.

Information We Collect

We collect information you provide directly, information collected automatically when you use the Service, and information from third parties in connection with authentication.

2.1 Information You Provide

Account and Profile Information

• Email address (including school domain, if applicable)
• Username and display name
• Profile photo and profile details you choose to provide
• Authentication information (passwords are handled securely by our provider; we do not store passwords in plain text)

University and Community Information

• University affiliation (based on email domain or selected campus)
• Eligibility or verification signals used to restrict access to certain features or communities

User-Generated Content

• Check-ins
• Comments and replies
• Photos or other media you upload (if enabled)
• Reports you submit about users or content

Support Communications

• Information you provide when contacting support, including messages and attachments

2.2 Information Collected Automatically

Location Information

With your permission, we may collect precise location information while you are using the App to show nearby venues, improve venue discovery and check-ins, and support location-based features. You can disable location access at any time in your device settings.

Usage and Activity Information

• Feature usage and interactions (screens viewed, taps, timestamps)
• Participation signals used to power ranking features (check-ins, comment activity, unique commenters, and recency)
• Leaderboard and activity-based ranking results (including derived scores and ranking positions)

Device and Technical Information

• Device type, operating system, app version, and language settings
• IP address and approximate location derived from IP
• Log data related to performance and security
• Crash logs and diagnostics data

Push Notification Information

• Push notification tokens and related delivery signals (where supported)

2.3 Information From Third Parties

If you sign in using a third-party identity provider (such as Apple), we receive information from that provider, which may include your name (if shared), email address, and a unique identifier used to authenticate you.

How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Create and manage accounts, including authentication and access control
• Enable core features such as bar discovery, check-ins, comments, and leaderboards
• Personalize content and present relevant venues and activity
• Calculate and display activity-based rankings and leaderboards
• Detect, prevent, investigate, and address fraud, abuse, harassment, and other harmful activity
• Enforce our Terms of Service and policies
• Communicate with you about the Service, including service updates and security notices
• Deliver push notifications if you enable them
• Monitor and improve performance, reliability, and user experience
• Comply with applicable laws and protect the rights, safety, and property of Crank, our users, and others

How We Share Your Information

4.1 With Other Users

The Service includes social features. Depending on how you use the Service, other users may be able to view your username, display name and profile photo, your check-ins, comments, and other content you post, and your activity associated with venues and leaderboards.

You understand that content you share may be copied or captured by others (for example, through screenshots), and we cannot control what other users do with content once it is visible to them.

4.2 With Service Providers

We use third-party service providers to help us operate, support, and improve the Service. These providers process information on our behalf and are contractually required to protect it.

4.3 For Legal Reasons and Business Transfers

We may share information if we believe it is necessary to comply with applicable law, regulation, legal process, or governmental request, to protect the rights, property, and safety of Crank, our users, or others, or to detect, prevent, or address security or technical issues.

If Crank is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as necessary to provide the Service and for legitimate business purposes, including maintaining the Service, preventing abuse, resolving disputes, and complying with legal obligations. Retention periods vary depending on the type of information and how it is used.

Account Deletion

You can delete your account at any time within the App. When you delete your account:

• We delete or de-identify your profile and personal information within a reasonable period, unless retention is required for legal or safety reasons
• Some content you posted (such as comments in a thread) may remain visible to preserve community context, but will be de-identified where feasible (for example, shown as "Deleted User")
• We may retain limited information in aggregated or de-identified form for analytics and historical reporting

Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where applicable.

To exercise these rights, contact us at Support@crank.social.

U.S. State Privacy Rights

If you live in certain U.S. states (including California), you may have rights to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information as defined by applicable law
• Not be discriminated against for exercising your rights

To exercise these rights, contact Support@crank.social. We may verify your identity before fulfilling certain requests.

European Users

If you are in the European Economic Area or the United Kingdom, you may have rights including access, rectification, erasure, restriction, portability, and objection.

We process personal information under the following legal bases, as applicable:

• Performance of a contract — to provide the Service
• Legitimate interests — security, integrity, and improvement of the Service
• Consent — for optional features such as precise location and certain notifications, where required

To exercise these rights, contact Support@crank.social.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of your information.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, if changes are material, we may provide additional notice through the Service.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please reach out: